Refund Policy

Last updated: 1 November 2026

This policy explains refunds and cancellations for PopAutomate, provided by Grovlix LTD, a company registered in England and Wales (company number 17552126). It forms part of our Terms of Service.

PopAutomate is sold only through Salla, Zid and Shopify. We do not take payments directly, so your platform bills you and its billing rules decide refunds.

Shopify

• Shopify bills PopAutomate through Shopify App Pricing, and the charges appear on your Shopify invoice. Refunds for these charges follow Shopify's billing terms.
• The Free plan is never charged. The Pro plan (USD 9.99 every 30 days or USD 99 per year) starts with a 7-day free trial: if you cancel or uninstall during the trial, you are not charged.
• To cancel, switch to the Free plan on the plan page in your Shopify admin, or uninstall the app. Cancelling stops future charges. We do not refund part of a billing period after you cancel.
• If you think a charge is wrong, for example a duplicate charge or a charge after you cancelled, email support@popautomate.com with your myshopify.com address and the charge date. We aim to answer within 2 business days, and we will review the charge with you and, where it was a billing error, correct it through Shopify.

Salla and Zid

• The Salla App Store or the Zid App Market bills you at its prices and decides refunds under its own rules. We cannot refund those charges ourselves. To ask for a refund, contact Salla or Zid support.
• You can cancel at any time from your platform's dashboard or by uninstalling the app, and the subscription will not renew.

Technical problems

For a technical problem with PopAutomate itself, email support@popautomate.com and we will help you fix it.

Your legal rights

Nothing in this policy limits rights you have by law.

Language

This policy is written in English and translated into Arabic. If the two versions differ, the English version governs.

See also the Terms of Service and the Privacy Policy.