Get help with PopAutomate on Shopify
Start in this help center: search for the words of the message you see. To reach the PopAutomate team, select Contact us on any help page. It opens a WhatsApp chat in a new tab. When it shows, Contact support in the app opens the same kind of chat. The app has no chat window of its own.
Steps
Path: Help > Open the help center > Contact us
- In PopAutomate, open Help in the app menu, then select Open the help center. You can also use the PopAutomate help center link at the bottom of Home, after "Questions? Visit the". The help center opens in a new tab.
- Search for the words of the message you see, or open Fix a problem: start from what you see and pick the article that matches.
- If you still need help, ask the PopAutomate team in one of two ways:
- In the app, open Help and select Contact support, under "Something not working? Message the PopAutomate team and include your store address." On Home, the same link is at the bottom, after "or": contact support. If you do not see Contact support, use the next way.
- On any help page, select Contact us at the bottom corner. WhatsApp opens with the PopAutomate team.
- Send the details listed under What to send.
Result
You are in a WhatsApp chat with the PopAutomate team, and they have what they need to look at your store.
Rules
What to send
- Your store's myshopify.com address. Home shows it after "Connected to".
- The name of the schedule, as in Schedule name.
- What you expected, and what happened instead, with the date and time. Add the time zone the schedule page shows after "Times use".
- A screenshot of the message or page.
- The app language you use: English or Arabic.
Do not send your Shopify password or any login code.
PopAutomate does not email you
PopAutomate has no email address for your Shopify store, so it sends you no emails about runs or problems. Check Home in the app instead: a schedule with a problem counts under Need attention.
If it did not work
"Please contact PopAutomate support" when you open the app
PopAutomate shows "This store cannot be connected right now. Please contact PopAutomate support." when it cannot link your store to a PopAutomate account. Try again does not show for this message, and reopening the app does not fix it. The message has one button, Open the help center. Open it, select Contact us, and send your store's myshopify.com address. Contact support does not show here, because the app has not finished starting.
Contact us does not open WhatsApp
Open links.grovlix.com/wa in your browser, or on your phone where WhatsApp is installed.
Next
PopAutomate for Shopify: help center
Or go back to Your plan, settings and data.
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