Fix a problem: start from what you see
Pick the place where you saw the problem or the message, and open the article that starts with the first fix.
Pick your situation
| What you see | Start here |
|---|---|
| PopAutomate does not open, or shows an error instead of Home | PopAutomate could not load |
| A banner on Home asks you to approve permissions or reconnect | Reconnect your store: approve permissions or reopen the app |
| A schedule says its last run stopped because there is no Online Store | Schedule blocked: add the Online Store sales channel |
| A schedule lists products whose price change could not be confirmed | Some price changes could not be confirmed |
| A schedule says the smart collection you picked cannot be used | Smart collections cannot be used in a schedule |
| A schedule cannot be turned on, or a run stopped, because of your plan | Your schedule is over the plan limit |
| In your store, a schedule started or ended at another time | A schedule ran at the wrong time |
| In your store, prices stayed changed after the end time | Prices did not go back after the schedule ended |
| Your schedules are paused, or Home does not count them | My schedules are paused or missing from Home |
All articles
- Schedule blocked: add the Online Store sales channel: a Hide or Show schedule stopped because the store has no Online Store sales channel.
- Some price changes could not be confirmed: check the listed products' prices in Shopify yourself, because PopAutomate does not put these back.
- Reconnect your store: approve permissions or reopen the app: what each Home banner about the connection means and the button that fixes it.
- PopAutomate could not load: what to do when the app shows an error instead of Home.
- Smart collections cannot be used in a schedule: why only manual collections can be used to add or remove products, and what to use instead.
- Your schedule is over the plan limit: what to do when your plan does not allow one more active schedule or this many variants, or when a run stopped over your plan limit.
- A schedule ran at the wrong time: which time zone the times use, the 12:00 AM end time, the start of a weekly schedule, and how to check each.
- Prices did not go back after the schedule ended: why prices stay changed (an offer still live, a put-back that failed, time zone, a store to reconnect, your own edits, a stopped run), and how to fix each one with End now, Restore now or Retry restore.
- My schedules are paused or missing from Home: why schedules get paused and which schedules the counts on Home leave out.
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