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العربية

Reconnect a Salla store to PopAutomate after a disconnect

Sign out of your account, then click Sign in with Salla on the sign-in page and approve the connection. Your store shows Connected again, and your schedules run.

Salla stores only

For a Zid store, read Reconnect your Zid store to PopAutomate.

Steps​

Path: your account button at the top > Sign out > Sign in with Salla

  1. Check the message. At the top of every page you see "Your connection to Salla has been lost." with "Your schedules are paused until you reconnect. Nothing in your store will change."
  1. Check Schedules before you reconnect. Each schedule whose time passed while you were disconnected runs once, right after you reconnect.
  2. If a schedule should not run, open it and click Delete, then Move to Deleted. A schedule does not run while it is in Deleted.
  3. Click your account button at the top of the page (the circle with your first initial), then Sign out.
  4. Click Sign in with Salla on the sign-in page, and approve the connection on the Salla screen.
  5. Open Settings, then Store & timezone, and make sure the store shows Connected. On your phone, tap the account button at the top (the circle with your first initial), then Settings.

If you got the disconnect email, click Reconnect in the email instead of steps 4 and 5. It opens the Salla connection directly. The email is in Arabic. Its subject means "Salla disconnected: your schedules are paused".

Result​

The red banner disappears, and your schedules run at their times again. Each schedule whose time passed runs once, within about a minute of reconnecting.

You can restore what you deleted in step 3 from Deleted. It comes back Paused until you click Activate. On your phone, tap the account button at the top (the circle with your first initial), then Deleted. If it is a one-time schedule whose time has passed, clicking Activate runs it within about a minute.

Rules​

  • The Reconnect button in the banner and in Settings opens the PopAutomate page on the Salla App Store. It does not reconnect your store by itself. Only Sign in with Salla does.
  • PopAutomate changes nothing in your store while it is disconnected, so no schedule starts.
  • You get the disconnect email once, at the moment the connection drops, if that alert is on. Choose it in PopAutomate email alerts: choose what you get.
  • If your store was disconnected before 18 October 2026 at 11:22 PM Riyadh time (GMT+3), you do not get an email. Check the banner at the top of the page.

If it did not work​

Next​

A schedule did not run on time: why and how to fix it

Go back to PopAutomate account: store connection, password, time zone.

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