Fix a PopAutomate problem: where did you see it?
Choose where you saw the problem or the message, and open the article that starts with the first fix.
Pick your situation
| Where you noticed the problem | Start here |
|---|---|
| Sign-in page: "We couldn't sign you in through your store…" | Can't sign in with Salla or Zid in PopAutomate |
| Sign-in page: "Email or password is wrong…" | Wrong password: email sign-in does not work in PopAutomate |
| After the install: the We couldn't connect your store card | Connection problem: "We couldn't connect your store" |
| Red banner at the top of the page: "Your connection to … has been lost." | Store disconnected and schedules paused: how to reconnect |
| Schedule status Disabled, or a run that Didn't run | A schedule did not run on time: why and how to fix it |
| Schedule status Paused, and you did not pause it | A schedule paused itself: why and how to turn it back on |
| A run stays Running for a long time | A run is slow or has not started: why it takes time |
| "Run failed" or Completed with issues | Some products did not change after a schedule ran |
| Category schedule: the last run is Completed with no products | Empty category: the schedule found no products in it |
| Red message when you click Enable scheduling | Can't activate a schedule: what the red message means |
| CSV upload: the file is rejected or has rows with problems | CSV file rejected or has rejected rows: causes and fixes |
| After you click a button: "We couldn't do that. Try again." | Fix "We couldn't do that" when you click a schedule button |
| The "✅ نجحت حملتك" email ("Your campaign succeeded"), but products did not change | Campaign succeeded email, but products did not change |
| Alert emails do not reach you | Not getting PopAutomate alert emails: why and how to fix |
| In your store: the promo title does not show on the image | The promo title does not show on the product image on Salla |
| In your store: the sale price is not what you expected | Wrong discount price in your store: causes and fixes |
| In your store: the offer started or ended at another time | A discount started or ended at the wrong time |
| In your store: prices stayed after the offer ended | Prices did not come back after an offer: causes and fixes |
| In your store: the Offers category is empty after the offer | Empty Offers category after an offer: hide or delete it |
Start by opening the schedule itself from Schedules. On your phone, Schedules is in the tab bar at the bottom. Read the banner at the top of the page, then open the last run in Run history: under each product that did not change, PopAutomate gives the reason.
All articles
- Store disconnected and schedules paused: how to reconnect
- Can't sign in with Salla or Zid in PopAutomate
- Wrong password: email sign-in does not work in PopAutomate
- Connection problem: "We couldn't connect your store"
- A schedule did not run on time: why and how to fix it
- Some products did not change after a schedule ran
- Campaign succeeded email, but products did not change
- Empty category: the schedule found no products in it
- The promo title does not show on the product image on Salla
- A discount started or ended at the wrong time
- Prices did not come back after an offer: causes and fixes
- Wrong discount price in your store: causes and fixes
- A schedule paused itself: why and how to turn it back on
- A run is slow or has not started: why it takes time
- Can't activate a schedule: what the red message means
- CSV file rejected or has rejected rows: causes and fixes
- Fix "We couldn't do that" when you click a schedule button
- Empty Offers category after an offer: hide or delete it
- Not getting PopAutomate alert emails: why and how to fix
Can't find your problem? Contact support as described in Contact PopAutomate support on WhatsApp, or go back to PopAutomate help for Salla, Zid and Shopify stores and choose what you want to do.
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