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A discount started or ended at the wrong time

First check your account time zone in Settings, then the days you chose for the repeat. On Zid, an offer day starts and ends at about 3 AM Riyadh time (GMT+3).

On Zid

On Zid, an offer day starts and ends at about 3 AM Riyadh time, not at midnight. A repeating All day offer lasts only 3 hours: details in Your store is on Zid.

What you see​

  • The sale price appeared in your store before or after the time you chose.
  • Or the discount ended before or after its end time.
  • Or the schedule ran on a day you did not expect.

Why it happens​

Every time is calculated in your account time zone, set in Settings. A new account starts on Riyadh time. The time you see can differ from what you chose if:

  • Your account time zone changed. Signing in with your email and password can change it to your device's time zone.
  • You chose different repeat days than you meant.
  • Your store is on Zid.
  • Another schedule was running in your store, so your schedule waited its turn.
  • The store connection was lost at the scheduled time.

Fix​

The account time zone is not your time zone​

  1. Open Settings, then Store & timezone. On your phone, tap the account button at the top (the circle with your first initial), then Settings.
  2. Under Timezone, choose your store's time zone, such as Riyadh.

Upcoming run times update within about 5 minutes. After every sign-in with your email and password, check that Timezone is still your store's time zone.

Details in Change the schedule time zone in PopAutomate.

Weekend days​

In PopAutomate, the weekend is Friday and Saturday: in the Weekend (Friday & Saturday) option when you repeat a schedule, and in Next weekend in the quick offer.

  • When you choose a repeat, Thursday & Friday is chosen by default. For Friday and Saturday, click Weekend (Friday & Saturday).
  • Next weekend starts on Friday at midnight and ends at the end of Saturday. If you choose it on a Saturday, it means the weekend of the following week. On Zid, its hours are shorter: see Your store is on Zid.

To change the days:

  1. Click Edit on the schedule page.
  2. Choose the days under When?.
  3. Click Save changes.

Your store is on Zid​

On Zid, PopAutomate sends the offer day to Zid in UTC. As a result:

  • A one-time offer that starts between midnight and 3 AM does not appear before 3 AM Riyadh time.
  • A repeating offer that ends at the end of the day (To 11:59 PM) ends at 2:59 AM Riyadh time.
  • If a repeating offer starts between midnight and 3 AM, it ends that same night at 2:59 AM.
  • So a repeating All day offer starts at midnight and ends at 2:59 AM: only 3 hours each day.
  • In the quick offer, Until midnight and 3 days end at 2:59 AM after the last day.
  • Next weekend, if you schedule it before Friday, appears only from Friday 3 AM to Saturday 2:59 AM.

For an offer that ends at a time you choose:

  1. On a repeating offer, set To to a time before 11:59 PM, such as 11:30 PM.
  2. For an offer that lasts several days, create a one-time offer with an end date and time.

Another schedule was running​

PopAutomate runs one schedule at a time in your store. If your schedule's time comes while another schedule is running, your schedule waits until the first one finishes, then starts. Within a run, PopAutomate changes products one by one, and every 100 products take about 10 minutes. So the last product changes some time after the first.

  1. Do not put two large schedules at the same time in your store.
  2. If you want the discount to appear at a set hour, schedule it early enough for your number of products.

The time passed while the connection was lost​

If the connection to your store is lost at the scheduled time, the schedule does not run. After you reconnect your store, every schedule whose time passed starts once, within about a minute, even days later. To stop a time that has already passed from running:

  1. Before you reconnect your store, follow Times missed while the store was disconnected.

Still stuck?​

Click Support in the menu on the left. On your phone, tap Contact us in the account menu. The steps are in Contact PopAutomate support on WhatsApp. Send:

  • The schedule name.
  • The time you expected, and the time the discount started or ended.
  • A screenshot of Timezone in Settings.

Next: Change the schedule time zone in PopAutomate, or go back to Fix a PopAutomate problem: where did you see it?.

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