Empty category: the schedule found no products in it

PopAutomate reads a category's products from your store at every run. If the category is empty at that moment, the run ends and nothing changes. Add products to the category, or choose specific products.

What you see

• The last run in Run history shows Completed, but with no product count, and the tab reads Changes (0).
• You still get the "✅ نجحت حملتك" email ("Your campaign succeeded"). Read Campaign succeeded email, but products did not change.
• Or, on a schedule with no saved product or category at all, its page shows Didn't run with "We found no products for it. They may have been deleted or the category is empty." Home shows "No products found in «schedule name». They may have been deleted or the selection is empty."

Why it happens

A category schedule does not save a list of products. At every run, PopAutomate asks your store which products are in the category at that moment. If it finds no products, the run ends with no change. This happens when:

• The category was empty in your store at the time of the run.
• You deleted the category's products or moved them to another category.
• You excluded every product in the category from the schedule.
• PopAutomate could not read the category from Salla or Zid at the time of the run.

Fix

The category is empty in your store

1. Open the category in your Salla or Zid dashboard and check that it has products.
2. Add the products you want to the category.
3. Wait for the next run, or click Run it now on the schedule page if the button is there.

You do not need to change the schedule: the next run reads the category again. If it was a one-time schedule that has ended, click Duplicate and activate the copy.

The products were deleted or moved

A product you deleted from your store or moved to another category is not part of the run.

1. Open the category in your Salla or Zid dashboard.
2. Add the product you want to it.
3. Wait for the next run. PopAutomate reads the category again.

You excluded every product in the category

1. Click Edit on the schedule page.
2. Under Which products?, click Put it back next to the excluded products.
3. Click Save changes.

The count on Zid is higher than the category's products

On Zid

On Zid, the line "In the selected categories now" may show the number of all the products in your store, not the number in the category. Do not rely on it.

1. Open the category in your Zid dashboard.
2. Count its products and compare the number with what you expect.

Choose specific products

If the category changes often, choose the products themselves instead of the category.

1. If the banner on the schedule page has a Choose products button, click it. Otherwise, click Edit on the schedule page.
2. Under Which products?, choose Products, then choose the products.
3. Click Save changes.

If the schedule starts Now and its status is Offer Active, saving the edit runs it in your store again with the new products. If it is Completed, Ended or Failed, PopAutomate only saves the edit and does not run it. You see "Edit saved. We didn't run it in your store again because it already ran. …". To apply it, click Duplicate and activate the copy.

The difference between products and categories: Choose discount products: products, categories or CSV?.

Still stuck?

Click Support in the menu on the left. On your phone, tap Contact us in the account menu. The steps are in Contact PopAutomate support on WhatsApp. Send:

• The schedule name and the category name.
• The number of products in the category in your store.
• A screenshot of the last run in Run history.

Next: Choose discount products: products, categories or CSV?, or go back to Fix a PopAutomate problem: where did you see it?.