Empty Offers category after an offer: hide or delete it

When the offer ends, PopAutomate takes the products out of the Offers category and leaves the category empty in your store. Hide it or delete it from your store dashboard, or keep it for the next offer.

What you see

• Your store has a category named "قسم العروض" (Arabic for "Offers section"), even if you use PopAutomate in English, and it has no products after the offer ends.
• It may appear in your store's category list for your customers, on phones and on computers.
• You did not create this category yourself: PopAutomate created it for the first offer you added to the Offers category.

Why it happens

PopAutomate looks in your store for a category named exactly "قسم العروض". If it finds one, it uses it. If not, it creates it. When the offer ends, PopAutomate restores each product's categories as they were, so the product leaves the Offers category. But PopAutomate does not delete or hide the category.

A product that was already in the Offers category before the offer is left as it is, so it stays there after the end.

Fix

Hide or delete the category

If you do not want your customers to see it, hide it or delete it from your store dashboard. PopAutomate has no button for this.

1. Open your Salla or Zid dashboard, then the categories.
2. Open the "قسم العروض" category.
3. Hide it if you will use it in a later offer, or delete it if you no longer need it.

Before you delete it, make sure its products are not in an offer that is live right now. Open Schedules and look for a schedule with the status Offer Active.

If products are still in it after the offer ends, some of them may not have been restored. PopAutomate retries on its own after 15 minutes, then after 1 hour, then after 6 hours. Open the schedule and check the last run in Run history. If it has products that were not restored, click Restore. How to do it: Restore prices and products after a schedule ran.

On Salla, if you changed a product's categories after the offer started, PopAutomate does not restore its categories at the end, so it stays in the Offers category. Take it out of the category yourself in your Salla dashboard.

Use it for the next offer

If you keep the category with its name "قسم العروض", PopAutomate uses the same one in your next offer and does not create a second category.

• Do not rename it. If you rename it, PopAutomate creates a new "قسم العروض" category in the next offer.
• If you delete it, PopAutomate creates it again in the first offer you add to the Offers category.
• PopAutomate does not change whether the category is hidden or shown. If you hid it, show it from your store dashboard before the next offer, so your customers can see it.

To add the Offers category to an offer, turn on Add to «Offers category» during the offer in the What happens? step. Read Offers category on Salla and Zid: group discounted products.

Still stuck?

Click Support in the menu on the left. On your phone, tap Contact us in the account menu. The steps are in Contact PopAutomate support on WhatsApp. Send:

• The schedule name.
• Whether your store is on Salla or Zid.
• A screenshot of the "قسم العروض" category in your store.

Next: Offers category on Salla and Zid: group discounted products, or read Restoring prices after an offer: what comes back?, or go back to Fix a PopAutomate problem: where did you see it?.